Making a purchase
Simply browse our shop, make your selection by adding to cart. When you’re ready, click on ‘checkout’ where you will be asked for a few details that we need to complete your order – it couldn’t be easier!
An email confirmation will then be sent to you.
We accept card payments via Paypal.
Shipping and Handling
UK- 1 or 2 items £5, 3 or more £7
Europe – Please email us, we will advise postage costs based on the weight of your order.
If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel if you would rather not wait.
We will normally dispatch your order to you within 7 days.
International orders are generally received in under 21 days.
Island Porcelain do not disclose buyers information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
If for any reason you are not entirely satisfied with your purchase, we will offer a full refund upon return of the goods. The goods must be returned, undamaged and in their original packaging within 7 days of delivery.
In the unlikely event that the goods are found to be damaged upon receipt, we will offer to replace the faulty item at no extra cost to the customer. Proof of purchase as well as evidence of the fault must also be provided.
In the event of breakage, please notify us immediately and send a picture of the damaged goods to substantiate your claim.